The role of Subject Matter Expert (SME) is critical to the success of client projects, and the overall SansWrite X product. Our SME Program is designed to identify individuals with domain expertise in target industries, train them on the features and capabilities of SansWrite X, and utilize their expertise to fill knowledge gaps on client projects.
To better understand the SME role, it is important to understand the knowledge gap. The knowledge gap is common on all types of projects, and is most evident when starting a project with a new client. Client representatives have in-depth knowledge of their job functions, but limited understanding of the SansWrite X application. SansWrite staff have in-depth knowledge of the SansWrite X application, but limited understanding of client job functions. In addition, the client representatives and SansWrite staff often have their own industry terminology which can make even the most well-intended communication challenging.
SMEs are freelance workers who use their domain expertise, and understanding of SansWrite to bridge knowledge gaps by collaborating with the collective project team and facilitating communication. They help identify opportunities for process improvement, provide domain knowledge and project support, and author well written and descriptive standardized deficiencies.
SMEs uncover problems or inefficiency in clients’ current processes, and identify opportunities for improvement. They are often the first contact for new clients, and they provide sales support during the proposal phase.
SMEs are respected in their fields, and are the go-to authorities on project teams. They have in-depth knowledge of industry trends and best practices, and openly share their knowledge to ensure clients get what they need.
SMEs have excellent verbal and written communication skills. They create descriptive standardized content for streamlining the inspection process, and for producing more detailed and consistent inspection reports.
SMEs earn 15% of the overall project fee for bringing in a new client and providing sales support. The average range of compensation is $3,000 to $15,000.
SMEs earn 10% of the overall project fee for providing project support. The average range of compensation per project is $2,500 to $7,000.
SMEs earn 60% of the content creation portion of the project fee. The average range of compensation per project is $1,800 to $9,000.